Privacy Policy

1. Introduction

Welcome to Synctower ("Synctower", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Synctower website, mobile application, and related services (collectively, the "Services").

By using our Services, you agree to this Privacy Policy.

2. Information We Collect

Depending on how you use Synctower, we may collect:

Account Information

• Full name
• Email address
• Phone number
• Password (stored in encrypted form)
• User role (resident, board member, property manager, administrator, concierge, etc.)

Property Information

• Building name
• Unit number
• Parking and locker information (if provided)
• Resident directory information

Service Information

• Amenity bookings
• Maintenance requests
• Package notifications
• Visitor registrations
• Announcements and notices
• Community forum posts
• Document uploads
• Messages sent through the platform

Payment Information

If payments are available through Synctower, payment card information is processed by our third-party payment providers. Synctower does not store complete payment card numbers.

Device Information

• IP address
• Browser type
• Device information
• Operating system
• App version
• Log files
• Diagnostic information

3. How We Use Your Information

We use your information to:

• Provide and operate the Services.
• Authenticate users.
• Send emails, notifications, and SMS messages.
• Process maintenance requests and bookings.
• Improve the platform.
• Maintain security.
• Prevent fraud and misuse.
• Comply with legal obligations.
• Respond to customer support requests.

4. Communications

We may send:

• Account notifications
• Building announcements
• Security alerts
• Maintenance updates
• Booking confirmations
• Email notifications
• SMS notifications (where enabled)

Users may manage certain notification preferences within their account.

5. Sharing Information

We do not sell personal information.

We may share information with trusted service providers that help operate Synctower, including:

• Cloud hosting providers
• Email delivery providers
• SMS providers
• Analytics providers
• Payment processors (if applicable)

We may also disclose information when required by law or to protect our legal rights.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Information may be deleted or anonymized when it is no longer required.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where permitted by law.
• Withdraw consent where applicable.
• Request information about how your data is used.

Requests may be submitted using the contact information below.

9. Children's Privacy

Synctower is intended for use by condominium corporations, property managers, residents, and authorized users. It is not directed to children under the age required by applicable law to provide their own consent.

10. Third-Party Services

Synctower may use third-party services to provide functionality, including email delivery, SMS messaging, cloud hosting, authentication, analytics, and payment processing. These providers may process information on our behalf in accordance with their own privacy practices.

11. International Data Transfers

Your information may be processed or stored in Canada or in other jurisdictions where our service providers operate. We take reasonable steps to help ensure that personal information receives appropriate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will update the Effective Date and provide notice where required by law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Synctower
Email: privacy@synctower.ca
Website: https://synctower.ca

We will make reasonable efforts to respond to privacy-related requests promptly and in accordance with applicable law.